Credits & New Bookings:
What happens to a credit that I have from a previously cancelled booking?
If you have had travel arrangements (booked by Travel Time) cancelled due to Covid 19, government and/or border restrictions, and were not entitled to a refund, we may have advised that your booking is in credit for further travel.
We would have communicated the value and any conditions pertaining to rebooking, however if you are unsure please contact our office.
We have found airlines and travel suppliers to be accommodating with extending credits beyond the original time frames and credit are now at least valid until end of 2022 and beyond. Again, please check with our office for your specific booking details.
We are very happy to say that to date, Travel Time has successfully refunded or credited all bookings that were cancelled due to Covid19.
What about a Travel Time Gift Voucher that expired in 2021 and I didn't get a chance to use?
Any Travel Time Gift Voucher that has an expiry date anytime in 2021, has been automatically extended for bookings until December 2022. There is nothing that needs to be done on your end, we have made all extensions on our end. So all you need to do is contact us when you are ready to have that long-awaited break! :)
I have a current booking - should I cancel it as I'm unsure if borders will open in time?
If you have a current booking and are concerned that you may not be able to travel due to snap border closures or other reasons pertaining to COVID19, then you may be tempted to cancel your booking.
There really is no need to rush into cancelling (unless you have otherwise been advised from our office). We are recommending that you keep hold of your reservation. The situation is evolving daily and you may find the following month holds a different outlook to the present (here's hoping!) Furthermore, if you voluntarily cancel your holiday, then your refund/credit options may differ as opposed to if the airline or tour operator cancelled your holiday... your options may be less favourable.
If airlines and/or operators (suppliers) cancel or postpone your arrangements, they may offer you a refund, that may not have been offered if you voluntarily cancel. We will work through your options with you however in most cases you will receive a future travel credit or voucher (in some cases including an incentive). We will work with the airlines and operators to ensure the best outcome possible.
Travel Time and third-party operators (travel suppliers) are working within the guidelines of the Australian Consumer and Competition Commission (ACCC) and the Australian Federation of Travel Agents (AFTA).
Alternative options will also be presented, such as postponing your trip or changing destinations should you wish.
Please refer to the following links for the latest advice:
ACCC - COVID-19 (coronavirus) information for consumers
ATAS - COVID-19 Update
Please note in the case of a refund, delays out of Travel Time's control are seeing delays of 12 weeks or more as we await monies to be returned from suppliers and third parties.
If you have a current booking and are concerned that you may not be able to travel due to snap border closures or other reasons pertaining to COVID19, then you may be tempted to cancel your booking.
There really is no need to rush into cancelling (unless you have otherwise been advised from our office). We are recommending that you keep hold of your reservation. The situation is evolving daily and you may find the following month holds a different outlook to the present (here's hoping!) Furthermore, if you voluntarily cancel your holiday, then your refund/credit options may differ as opposed to if the airline or tour operator cancelled your holiday... your options may be less favourable.
If airlines and/or operators (suppliers) cancel or postpone your arrangements, they may offer you a refund, that may not have been offered if you voluntarily cancel. We will work through your options with you however in most cases you will receive a future travel credit or voucher (in some cases including an incentive). We will work with the airlines and operators to ensure the best outcome possible.
Travel Time and third-party operators (travel suppliers) are working within the guidelines of the Australian Consumer and Competition Commission (ACCC) and the Australian Federation of Travel Agents (AFTA).
Alternative options will also be presented, such as postponing your trip or changing destinations should you wish.
Please refer to the following links for the latest advice:
ACCC - COVID-19 (coronavirus) information for consumers
ATAS - COVID-19 Update
Please note in the case of a refund, delays out of Travel Time's control are seeing delays of 12 weeks or more as we await monies to be returned from suppliers and third parties.
I can see some great specials around, but I'm afraid to book and lose money
This is a very normal concern at the moment.
Everyday there are more and more great offers to book for 2022 and beyond, and there is a real temptation to take advantage of them... and for good reason when the prices and flexible conditions are so good!
Airlines and travel suppliers are well aware of the uncertain environment and so are offering great flexibility! Most travel suppliers, airlines and cruise liners are assisting with this in a number of ways:
- Offering Low Deposit options.
- Allowing Full Refunds up until close to the departure date.
- Allowing Amendments at little to no cost.
- Allowing Change of Destination/Date for at least another year or two from the original booking date
and many other ways under the banner of Book with Confidence or Peace of Mind Bookings.
Cover Travel Insurance has even gone a step further with offering Cover for Cancellation Fees due to Covid19 (conditions apply). You can read more about that here...
We are yet to find a very restrictive travel supplier who is not being flexible, and we will be sure to communicate the flexibility and conditions for your specific enquiry at the time of quoting.
