As we close off this week, and uncertainty continues to loom over the world, we wanted to assure you that there is no uncertainty about Travel Time's future.
While you may hear about some travel agents shutting down, or online travel companies becoming insolvent, this is not the case with us. We are fortunate to be in a very stable position, that will mean we are still standing on the other end of the crisis.
If you have Credits* for further travel, Suspense bookings* or Travel Time Gift Vouchers, they are safe. (With Gift Vouchers in particular, we are not concerned about any expiry date this year and are extending any vouchers due to expire until the end of 2021).
We operate a Client Trust Account that complies with strict Australian Federation of Travel Agents (AFTA) guidelines so where WE are holding your money (in the form of Gift Vouchers for example), there is no financial risk to you. We do not and have never accessed this account for any other purpose than what it serves.
As many you may know, our office is situated in a pretty neat place, at the front of Sonia's home that was purpose built 3 years ago, so we don't have the burden of Rent for which we are blessed. This alone reduces any risk greatly.
In the last two weeks we have worked hard on a contingency plan. This includes temporary staff shuffles, but this we feel will only be temporary and we expect everyone to be back on board once this all over. In the meantime, we are still here and operating as usual, 5 days a week and after hours for any urgent enquiries.
We wish you all a safe and well rested weekend. Hope you find this downtime beneficial, with more family time, getting to odd jobs around the house, watching movies or just taking up that hobby you've always wanted to try. Let's not let this time go to waste and certainly let's not allow this virus to cripple us.
Blessings to you all xx
(*Please note: where Credits or Suspense bookings are in place, we are not holding onto your money. This would be held with the Airline, Tour Operator or Travel Supplier in question).